welcome ! satisfied or reimbursed for each purchase, within 14 days after delivery, returns are allowed ! - never happened, but good to know (:-) ! - inform me per email, and return your painting - on receipt of the undamaged painting, I'll refund immediately the "net" sales price, excepted shipment and fees

help navigate for paintings depending on what you are looking for, you might find a difference between : visiting the website : ateliermariemella.com - there you can get an overview on the whole artwork - meanwhile over 500 artworks, this presentation is up-to-date, many paintings are already acquired. - the navigation is faster, and there are links to the shop, either to a painting you are viewing, on its view-page, or to a category on the "thumb"-corridor and : visiting the atelier's shop only paintings available for sale are presented on this online-shop, for immediate delivery - you can browse through categories - or call one painting you already know, with "search" or "product-list", - or view all paintings at once "all together" : here the loading might take a few seconds more! availability : "1" : available immediately - original and unique "in acquisition" : just selected ("basket") or just acquired "reserved" : someone wants to acquire and has asked for an information : so I reserved the painting manually ssl on shop-pages : the shop is a SSL-secured site : SSL is slower and prevents too-many or too-early clicks (:-) windows when you are on the website about to jump into the shop you will mostly have the choice between opening the links to the shop in a new window (or tab) or in the same window navigate through the shop-functions : "basket" "add to basket" , within a page, is a button to select a painting or a shipment "basket" , on the topbar, is a button to view a list of your selected items : your "basket" make your selection : painting and shipment the selection, via the "add-to-basket"-button, happens on the "item"-page itself : this is the description-page of the painting, or of the shipment you choose : you see details of the painting you are buying plus its shipment-options to order a painting : - if you click on the "add to basket" button within a painting-page, the page will stay, but will be updated : - instead of "add-to-basket", you will see "in acquisition". this means your basket has registered your choice, the painting is temporarily yours and is made unavailable to any other person wanting to select it. - your page being still there, you can then proceed your shipment-selection - you see at the bottom of each painting-description a table of convenient shipment-options, following the delivery-country, and other options - below this table, links conduct to the "shipment"-items, to order the shipment : - click on the link representing a shipment you want to select, a page will show you details about this shipment (average delivery-times and any possible added content for the same rate) - to order your shipment "add-to-basket" there. review your selection and prepare your order "basket" this page presents you a list of the items you selected, with the prices - you can adjust this list, removing one or several items, - you can re-visit these or other items, - and go to the "checkout"-processing once you are ready notes - typical adjustment would be either to remove lines, or to adjust the shipment for grouped items. you will not be able to set quantity 2 on a painting : paintings are unique and original. - the basket-content will remain reserved for you only for a while ; then after, it will disappear, the paintings you selected are made available again to other buyers go through the buying process "checkout" press "checkout" once you are ready with your "basket"-selection it will conduct you to the first ordering/buying menu option : buy immediately / create an account to buy (or use your existing account) you will choose if you wish to buy directly without registering an account, or if you prefer to register - "sign-in" - an account before ordering/buying you can also login if your account is already registered the information requested will be the same the only difference is to have or not the system memorize the information for an easier future transaction taxes german sales-taxes are included (7% vat germany and europe) you may ask me for an invoice Payment : "Paypal" by default, the payment-method will be Paypal "PayPal" means an immediate online payment PayPal is secured and accepts any major credit-card Processing is fully free of fees and you do not even need to registrate, because I am a "verified"-account there. "PayPal" in Euros Le price will be set by default in EUROS, Paypal accepts other currencies - US-Dollars for instance - and converts them into Euros at its day-rate "PayPal" in US-Dollars non-European buyers who prefer to directly pay in US-Dollars without the USD/Euros Paypal-conversion might contact me by email for a manual billing in US-Dollars. Payment "check"-method, actually for Bank-transfer if for any reason you prefer to order but to delay your payment, or simply prefer to proceed via a bank-transfer on your own, please choose the so-called "check" payment-option and give the pseudo-nr 999, allowing the system to memorize your order, and you will get an automated confirmation please send me a short email to indicate how you would like to proceed if you need more information, or a quote for a grouped shipment, please take contact, thank you ! I will provide the information, and/or communicate my bank-data : IBAN and SWIFT and meanwhile I will reserve the painting for you please understand that I would not administrate money-orders or checks about the order-processing itself "PayPal" "PayPal" : conducts immediately to the payment after having collected your billing and delivery-data, the system conducts you onto the PayPal-site which helps you to operate your payment and Paypal confirms immediately the payment by mail to both the buyer and the seller principally, the shipment will be done within one workday on receipt of this payment please make sure you also order a shipment ! please choose your shipment for your painting from the lines listed below its description-page, thank you ! in case of an error, I would issue a manual PayPal-payment-request for the missing amount, or proceed a partial refund via PayPal. "check" for bank-transfer your order is memorized but we will process it manually, you will receive all informations and proceed your payment at your convenience or you can also just contact me : let your painting in your "basket" and I will block it manually to make sure it stays reserved for you, please communicate me your personal data (for billing and delivery) and which information you need. As soon as your order is registered, I will check it and you will receive my confirmation with a personal email. as soon as you order, the artwork is reserved for you, and the shipment will mostly be done within one business-day on receipt of your payment notes data-protection is ensured - if you proceed - option "PayPal" - an immediate payment online, credit-card or acct-data will be processed on the PayPal secured site, which ensures verification, security and confidentiality. (encrypted credit-card processing) - if you proceed an order by email, we will have an email communication and you will establish your payment on your own. - no financial information (bank-data, c-card-nr etc.) will be asked for on this online-shop-platform. this shop is also SSL secured and the personal information you enter will be kept confidential. only the required data for invoicing and delivery will be asked for : your name, address, delivery-address cancellation In case of obviously unserious ordering, the order may be cancelled without any notice. "sign in" use this function to login or to create a customer-account : the shop-system will keep your user-name and password confidential. "this shop is yours" is the login/sign in function, in the topbar "marie mella" this is the artist. me. your suggestions are welcome, to help me to maintain this help-page ! (:-) take the time to write an email ! thank you

Non-European buyers : check today's rate : currency converter based on Federal Reserve Bank of New York / International Monetary Fund US-$ prices here in this page are approximative : if you find the today's exchange-rate there is better for you, we will use it !

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